Warranty Conditions

Warranty conditions

Standard Warranty

The Epson manufacturer's warranty covers the service for the purchased Epson device, including all associated Epson parts, and is a voluntary service provided by Epson. The warranty does not apply to consumables and their replacement, such as ink cartridges. This warranty guarantees to the Epson buyer that the corresponding device is free from manufacturing and material defects that impair or eliminate the functionality of the device. This applies provided that the information in the enclosed operating instructions has been observed and the maximum utilization of the product is not exceeded.

The warranty begins on the day the device is purchased by the end customer and ends 12 months after purchase. The warranty covers all warranty claims that are made to Epson Service within the applicable warranty period. The warranty expires on the date mentioned above, even if warranty services have been provided within this period.

The warranty includes the rectification of all defects and damages covered by the warranty that occur within the warranty period. The remedy consists of the replacement of the device with an equivalent device or the repair of the existing device. The replaced device or parts automatically become the property of Epson. Costs incurred for material and labor will be borne by Epson in the event of a warranty claim. This warranty is limited to the European Union, Liechtenstein, Switzerland and Eastern European countries.

Included in the Standard Warranty:

• Replacement of defective parts
• Free replacement of the print head
• Labor costs of service technicians
• Repair time (excluding shipping) 2-5 days

Please note:

• This is a general translation of the warranty terms and conditions. The specific terms and conditions for your Epson device may vary. Please refer to the warranty documentation that came with your device for more details.
• The warranty does not cover damage caused by misuse, abuse, or neglect.
• The warranty does not cover damage caused by repairs performed by unauthorized technicians.
• If you have any questions about your Epson warranty, please contact Epson customer support.

Warranty Claims

• Warranty claims can only be considered if a corresponding invoice can be presented for the device, which includes all necessary information about the device, the seller, the date of sale and the serial number of the device. In this case, Epson may request the presentation of the original document.

Submitting a Warranty Claim

• The request for a warranty service must always be made via chat through Epson Service.
• The buyer is required to check the device using various self-test programs and to rectify error messages with telephone instructions. Only if the fault cannot be rectified by remote maintenance is there a right to a service.
• The hotline provides telephone support from specialists who will discuss the warranty process with you and, in the case of an on-site service, make the necessary preparations for the use. The appointment will then be arranged between the on-site warranty service provider and the desired contact address of the partner or end customer.

Submitting a Warranty Claim Online

• In the event of a warranty claim, please use Epson Service online at: https://epson.com/Support/sl/s
• There you can search by product name or serial number and will then be redirected to the corresponding page for the appropriate device. Here you will find the virtual online assistant EVA under "Contact", who will guide you through the further process.

Device Repair

• Depending on the model, the devices are repaired in different service centers.

Please note:

• These are general translations of the warranty terms and conditions. The specific terms and conditions for your Epson device may vary. Please refer to the warranty documentation that came with your device for more details.
• The warranty does not cover damage caused by misuse, abuse, or neglect.
• The warranty does not cover damage caused by repairs performed by unauthorized technicians.
• If you have any questions about your Epson warranty, please contact Epson customer support.

¹ This regulation applies to the standard warranty. Additional services from CoverPlus maintenance contracts are fulfilled according to the contract definition. ² For C3500, C4000e and C831, the CoverPlus on-site contracts (OSSE/OSSW) are also carried out as a PickUp Service.

The current warranty status can be checked at https://warrantycheck.epson.eu/.

New devices can be registered at https://www.epson.eu/en_EU/coverplusregistration.

Excluded from the warranty are:

• Errors and damages resulting from improper use, incorrect installation or setup
• Errors and damages resulting from external influences (e.g. transport damage, damage due to impact or shock, repairs or modifications carried out by third parties and not authorized parties)
• Deinstallation, installation, application, network and driver software support

CoverPlus Maintenance Contracts:

The standard warranty services can be extended by a suitable CoverPlus maintenance contract package. The services of the CoverPlus packages vary depending on the package and product. In general, the packages can include the extension of the manufacturer's warranty or the change or addition of services.

The CoverPlus maintenance contracts can be obtained in the shop under Warranty extensions.

The CoverPlus maintenance contracts can be registered directly on the Epson homepage: https://www.epson.eu/en_EU/coverplusregistration.

The location data of the device as well as the CoverPlus contract number are required for this.

Services included in the CoverPlus packages:

• On-site repair service
• Exchange of defective parts
• Loan device during repair
• Hotline support
• Regular maintenance

Please note:

• If you have any further questions, please contact Epson Support.